Last updated: 8 October 2026
1. Who We Are
KCP Training and Recruitment Ltd is a UK training and recruitment company. Registered Company Number: 13442598. Registered Address: 20-22 Wenlock Road, London, N1 7GU.
2. Information We May Collect
We may collect information you provide when you complete a website form, send an enquiry, request course information or contact us by email. This may include your name, email address, telephone number, organisation name, enquiry details and communication preferences.
3. How We Use Your Information
- To respond to enquiries and provide information about our training or recruitment services.
- To manage course enquiries, enrolment requests and customer support.
- To improve our website, content and service quality.
- To comply with legal, regulatory and business administration requirements.
4. Lawful Basis for Processing
We process personal information where it is necessary to respond to your request, to take steps before entering into a contract, to fulfil a contract, to comply with legal obligations or where we have a legitimate business interest in operating and improving our services.
5. Sharing Information
We do not sell your personal information. We may share information with trusted service providers who support website hosting, email, IT systems, training administration or professional compliance, where this is necessary and appropriate.
6. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, manage training records, meet legal requirements and resolve disputes.
7. Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
8. Phone Assistant Call-Backs
When you send an enquiry you can tick a box asking us to ring you back straight away. That call is made by KCP’s automated phone assistant, an AI voice system, and it tells you at the start of the call that it is a virtual assistant. It answers questions about our courses and room hire, can put you through to a member of staff, and can email you a booking link if you ask for one. We only ring if you tick the box, only on the number you gave us, only between 9am and 5:30pm on weekdays, and no more than twice for one enquiry.
- What it uses: your name, phone number, email address and what you wrote in the form, so the assistant knows what you asked about.
- Recording: calls are recorded and transcribed. A summary and the transcript are emailed to our office so a member of the team can follow up, and are kept with your enquiry.
- Who processes it: the calls run on Retell AI, a voice platform based in the United States, over a Twilio phone line. They process the call for us under their data processing terms, which include safeguards for transfers outside the UK. Retell deletes its copy of the recording and transcript after 30 days.
- Lawful basis: your consent, given by ticking the box. You can withdraw it at any time by saying so on the call or by emailing info@kcptraining.co.uk, and we will not ring you again.
- The assistant never asks for card details, passwords or health information.
9. Advertising and Google AdSense
This website uses Google AdSense, an advertising service provided by Google. Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to our visitors based on their visit to this site and/or other sites on the Internet.
Where required by law, users in the UK and EEA may be shown a consent message before non-essential advertising cookies are used. For more detail about the cookies used on this website, see our Cookie Policy.
10. Your Rights
Under UK data protection law, you may have rights to access, correct, delete, restrict or object to the processing of your personal information, and in some cases to data portability. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how your data has been handled.
11. Contact
For privacy enquiries, contact us at info@kcptraining.co.uk, call 0151 305 9969, or write to KCP Training and Recruitment Ltd, 73A Allerton Road, Liverpool, England, L18 2DA.