Care Certificate Full Course
The Care Certificate Full Course brings all 15 standards together in one structured programme. It is designed for new and existing care staff who need a clear, practical understanding of safe, compassionate and compliant care practice.
What this covers
- Standard 1 – Understand Your Role
- Standard 2 – Your Personal Development
- Standard 3 – Duty of Care
- Standard 4 – Awareness of Equality, Diversity and Human Rights
- Standard 5 – Work In A Person Centred Way
- Standard 6 – Communication
- Standard 7 – Privacy and Dignity
- Standard 8 – Fluids and Nutrition
- Standard 9 – Mental Health, Dementia and Learning Disabilities Awareness
- Standard 10 – Safeguarding Adults
- Standard 11 – Safeguarding Children
- Standard 12 – Basic Life Support
- Standard 13 – Health and Safety
- Standard 14 – Handling Information (Information Governance)
- Standard 15 – Infection Prevention and Control
Care Certificate Standard 1 – Understand Your Role
Understand the purpose of your role, how to work within agreed ways of working, and how to build safe professional relationships.
What this covers
- Duties and responsibilities
- Working in line with policies and procedures
- Professional boundaries and accountability
- Whistleblowing and reporting concerns
- Working with others in a care team
Care Certificate Standard 2 – Your Personal Development
Build confidence through supervision, feedback, reflection and a clear plan for improving your care knowledge and skills.
What this covers
- Personal development planning
- Reflective practice
- Using feedback positively
- Supervision and appraisal
- Keeping learning records up to date
Care Certificate Standard 3 – Duty of Care
Learn what duty of care means in everyday practice, including how to manage risk, concerns, complaints and difficult situations.
What this covers
- Duty of care in care settings
- Balancing choice, risk and safety
- Handling comments and complaints
- Reporting incidents, errors and near misses
- Supporting individuals with dignity and respect
Care Certificate Standard 4 – Awareness of Equality, Diversity and Human Rights
Understand inclusive care, human rights, discrimination, dignity and how to treat every person fairly and respectfully.
What this covers
- Equality, diversity and inclusion
- Human rights in care
- Discrimination, harassment and victimisation
- Inclusive communication and behaviour
- Promoting dignity and respect
Care Certificate Standard 5 – Work In A Person Centred Way
Support care that is built around the person, their life story, choices, strengths, needs and preferred way of living.
What this covers
- Person-centred values
- Care based on individual preferences
- Promoting independence and choice
- Supporting active participation
- Reporting concerns about wellbeing
Care Certificate Standard 6 – Communication
Develop communication that is clear, respectful and appropriate to the person, the setting and the information being shared.
What this covers
- Verbal and non-verbal communication
- Listening and responding well
- Communication aids and barriers
- Confidentiality in communication
- Accurate recording and reporting
Care Certificate Standard 7 – Privacy and Dignity
Understand how to protect privacy, promote dignity and support people to make everyday choices about their care.
What this covers
- Respecting private information
- Dignity in personal care
- Promoting choice and control
- Supporting independence
- Raising concerns respectfully
Care Certificate Standard 8 – Fluids and Nutrition
Understand hydration, nutrition, food safety and how to support people to eat and drink well.
What this covers
- Hydration and nutrition needs
- Recognising dehydration and malnutrition
- Supporting food and drink choices
- Food hygiene and safety
- Recording and reporting concerns
Care Certificate Standard 9 – Mental Health, Dementia and Learning Disabilities Awareness
One standard covering awareness of mental health, dementia and learning disabilities, with practical focus on respectful support and safe care.
What this covers
- Mental health awareness
- Dementia awareness
- Learning disabilities awareness
- Stigma, communication and support needs
- Person-centred and compassionate practice
Care Certificate Standard 10 – Safeguarding Adults
Understand how to recognise, record and report safeguarding concerns involving adults at risk.
What this covers
- Types and signs of abuse
- Neglect and unsafe practice
- Safeguarding principles
- Reporting concerns correctly
- Working within policies and legislation
Care Certificate Standard 11 – Safeguarding Children
Learn how to recognise child safeguarding concerns and follow the correct reporting and recording process.
What this covers
- Types and signs of abuse
- Child protection responsibilities
- Recording concerns clearly
- Reporting procedures
- Professional boundaries and safe practice
Care Certificate Standard 12 – Basic Life Support
Understand emergency response, CPR awareness and how to act quickly and safely when life support is needed.
What this covers
- Emergency response steps
- Checking responsiveness and breathing
- CPR awareness
- Choking response
- Calling emergency services
Care Certificate Standard 13 – Health and Safety
Learn how to keep yourself and others safe through risk awareness, safe working practice and incident reporting.
What this covers
- Health and safety responsibilities
- Risk assessment and hazards
- Moving safely and using PPE
- Accident and incident reporting
- Medication and environmental safety awareness
Care Certificate Standard 14 – Handling Information (Information Governance)
Understand how to record, store, share and protect information safely and lawfully.
What this covers
- Confidentiality and data protection
- Secure records and reporting
- Sharing information appropriately
- Information governance principles
- Reporting mistakes or concerns
Care Certificate Standard 15 – Infection Prevention and Control
Understand infection risks, hygiene, PPE and practical steps that reduce the spread of infection in care settings.
What this covers
- How infections spread
- Hand hygiene and PPE
- Cleaning and waste control
- Blood and body fluid precautions
- Responsibilities in infection prevention
People Moving and Handling
Practical training that helps staff move and support people safely, reducing risk for both the individual and the care worker.
What this covers
- Legislation and responsibilities
- Safer handling principles
- Using equipment appropriately
- Transfer and support techniques
- Reducing risk during care tasks
Emergency First Aid
Essential first aid knowledge for responding calmly and appropriately to accidents, illness and workplace emergencies.
What this covers
- Primary survey
- Recovery position
- CPR and AED awareness
- Bleeding, burns and wounds
- Emergency response and reporting
PMVA
Prevention and Management of Violence and Aggression training for care and healthcare environments where staff may face challenging behaviour.
What this covers
- Recognising triggers
- Communication and de-escalation
- Personal safety awareness
- Incident response
- Recording and reporting
Autism Awareness
Awareness training to help staff understand autism, communication differences, sensory needs and respectful support approaches.
What this covers
- Understanding autism
- Communication and sensory needs
- Common misconceptions
- Support strategies
- Person-centred practice