This course, also the Care Certificate Standard 6, will provide you with valuable information on effective communication techniques tailored for the social or health care setting.

It’s crucial to ensure effective communication when providing top-notch care services. As you embark on your journey as a care worker, understanding various communication methods is key. Communication can occur in numerous ways, whether through spoken words or non-verbal cues. Examples of communication methods include volume, tone, gestures, facial expressions, and even photos.

In this Communication in Care course, we dive into the essentials of effective communication in a care setting. You’ll learn valuable skills such as speaking with confidence, listening attentively even in challenging situations, recognizing your preferred listening style, and much more.

On completion of this course, you will be able to describe the significance of non-verbal and verbal communication within the social or health care setting, know strategies to adapt to an individual’s communication preferences and specific needs effectively, and identify situations where individuals require communication aids for assistance and provide appropriate support. You will also be able to recognize and address barriers that hinder effective communication in the care environment, and know the importance and implications of confidentiality in relation to your role within your organization.