The Care Certificate is an identified set of standards that health and care
professionals adhere to in their daily working life. Designed with the
non-regulated workforce in mind, the Care Certificate gives everyone the
confidence that health and care professionals have the same introductory
skills, knowledge and behaviours to provide compassionate, safe and
high-quality care and support, in their own particular workplace setting.
The Care Certificate is designed for staff who are new to care, but it also provides
opportunities for existing staff to update or improve their knowledge.
The Care Certificate consists of 15 standards that require both theoretical study and
practical application within the learners place of work.
This programme of e-learning has been developed to support the theoretical
component of each standard of the Care Certificate.
The Care Certificate is a set of standards developed for the health and care support
workforce, to support their induction and development. The Care Certificate provides
a framework to ensure that all support workers have the same introductory skills,
knowledge and behaviours to provide compassionate, safe and high-quality care, in
their workplace settings.
The Care Certificate consists of 15 standards that require both theoretical study and
practical application within the learners place of work. All elements of the standards
must be completed and assessed before certificates are awarded.
The care certificate standards
Each standard is underpinned by full learning outcomes and assessment
criteria. The 15 standards in the Care Certificate are:
Understand your role
Your personal development
Duty of care
Equality and diversity
Work in a person centred way
Communication
Privacy and dignity
Fluids and nutrition
Awareness of mental health, dementia and learning disability
Safeguarding adults
Safeguarding children
Basic life support
Health and safety
Handling information
Infection prevention and control
Care Certificate Standard 1 Understanding Your Role
The first of the care certificate standards will introduce you to
your role, including your tasks, behaviours and standards of
work. You will consider experiences, attitudes, beliefs, values,
aims and objectives at work. You will also explore your rights
and responsibilities at work. This care certificate standard will
finish by exploring equality, agreed ways of working, including
working in partnership and reporting. On completion of the first
standard, you will have a greater understanding of your role,
how to work in ways that have been agreed with your
employer and understand working relationships in health and
social care.
Care Certificate Standard 2 Your Personal Development
In the second standard you will focus on your personal
development, including what personal development plans are
and why they are important. You will also explore supervision,
appraisals and objectives. You will then consider how you can
develop your core skills through learning and development,
including using SMART targets and CPD courses. You will
then consider the importance of developing your core skills in
health and social care. This standard will finish by exploring
why receiving feedback is important and the different types of
feedback.
Care Certificate Standard 3 Duty of Care
In the third standard you will focus on understanding the importance of
duty of care in your role and how duty of care contributes to
safe practice. You will also explore the support available for
addressing dilemmas that may arise about duty of care, as
well as considering the ways to deal with comments,
complaints, incidents, errors and near misses in your work,
including using policies and incident forms. This standard will
finish by considering the ways to deal with confrontation and
difficult situations.
Care Certificate Standard 4 Equality and Diversity
In the fourth standard, you will be introduced to equality and
diversity, you will explore what each one means, as well as
considering what discrimination is. You will explore the
different types of discrimination. You will then learn how to tell
if you are personally discriminating against someone. You will
also look at the barriers to equality and diversity in care, you
will then explore in detail The Equality Act 2010 and the nine
protected characteristics. The standard will finish by
considering the responsibilities of employers and employees
and how to report concerns.
Care Certificate Standard 5 Person-centred Care
In the fifth standard you will explore person-centered
values and understand the importance of working in a person
centered way. You will also look at the 6Cs of care, that you
need to apply in your role. You will then move on to explore
what a care plan is and why they are important. You will then
look at how to support individuals using the person-centred
approach, you will also explore the Care Act 2014 and the
Mental Capacity Act 2005. The standard will finish by
exploring how to promote wellbeing and have empathy in your
role.
Care Certificate Standard 6 Communication
In the sixth standard, you will explore why good communication is
important in your role, the different types of communication,
including verbal and non-verbal communication. You will
explore the importance of effective communication at work,
you will also learn how to meet the communication and
language needs, wishes and preferences of individuals. This
standard will finish with covering why confidentiality in care is
vital, however you will explore when confidentiality can be
broken.
Care Certificate Standard 7 Privacy and Dignity
In the seventh standard, you will explore the principles that underpin
privacy and dignity in care. You will also explore how to
maintain and respect privacy and dignity. The standard will
finish by considering what self care is, how to support it and
why it is important. You will also look at how to raise concerns
regarding an individuals privacy or dignity.
Care Certificate Standard 8 Fluids and Nutrition
In the eighth standard, you will look at the importance of nutrition
and hydration, you will explore the relevant food safety
legislation and the importance of food safety. You will also
consider how to assess nutrition and hydration needs, how to
work in a person-centred way when providing nutrition and
hydration, you will also consider circumstances that may affect
an individuals food and drink choice, such as beliefs,
preferences, health conditions, medicines and support needed
for individuals to eat and drink.
Care Certificate Standard 9 Mental Health, Dementia, Learning Disabilities
In the ninth standard, you will have
greater understanding on mental health, dementia and
learning disabilities, you will also explore key legislation
around each. You will consider the ways to promote
communication with individuals who have learning disabilities,
you will also explore common mental health problems, the
types of dementia and the signs and symptoms of each.
Care Certificate Standard 10 Safeguarding Adults
In the tenth standard, you will explore the importance of
safeguarding vulnerable adults and what a vulnerable adult
means. You will also gain a greater understanding on the
types of abuse that can occur and the signs and symptoms
that indicate when a person is being abused. You will also
explore the relevant legislation that applies to safeguarding
vulnerable adults. The standard will finish by exploring how to
record and report any safeguarding concerns.
Care Certificate Standard 11 Safeguarding Children
In the eleventh standard, you will explore the
importance of safeguarding vulnerable children, you will have
a greater knowledge on the types of abuse children can
experience and the possible signs and symptoms that will
indicate a child is being abused. You will also learn about the
relevant safeguarding legislation, including The Childrens Act
2004 and Working Together to Safeguard Children. The
standard will finish by exploring how to record and report any
safeguarding concerns.
Care Certificate Standard 12 Basic Life Support
In this standard, you will explore why you need basic life support
training, the importance of CPR and the role of hand-only
CPR, you will also look at the signs and causes of cardiac
arrest. The standard will end by considering the causes of an
obstructed airway and the treatment of choking in adults,
infants and children
Care Certificate Standard 13 Health and Safety
In this standard, you will consider why health and safety is needed in
care, you will explore the main health and safety legislation
that applies to health and social care workers. You will then
consider employer and employee responsibilities, you will then
explore health and safety in relation to administering
medication, needles and sharps, moving and handling and
using correct PPE.
Care Certificate Standard 14 Handling Information
In this standard, you will explore the agreed ways of working and
legislation regarding the recording, storing and sharing of
information. You will identify why it is important to have secure
systems for recording, storing and sharing information. You
will look at the eight Caldiott Principles, data protection
principles and relevant legislation. This standard will finish by
exploring how you can report concerns regarding the
recording, storing or sharing of information internally, you will
also look at whistleblowing and reporting concerns externally.
Care Certificate Standard 15 Infection Control
In the final
care certificate standard, you will consider the different types
of infections, the short-term and long-term consequences of
infections, as well as the chain of infection. You will also
explore the entry and exit routes of transmission and how to
break the chain of infection. The standard will finish with
exploring employer and employee responsibilities regarding
infection control.
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